We do our best to ensure products arrive in its original form by taking extra precautions while packing your items. Unfortunately we can not control the weather.
During the hot summer days if your products arrive melted, you may let your products sit out in a cool dry area away from direct sunlight allowing it to solidify. You may also place in the refrigerator for 30 minutes instead. Send an email with product photos to help best resolve the issue.
When melted Body Butta may appear half full due to the fact that it is no longer in its whipped state.
When melted Body Polish may separate, simply mix or shake the product and continue to use as normal.